Privacy and Confidentiality
Welcome to the Karachi Down Syndrome Program Shop. We respect your privacy and want to protect
your personal information. To learn more, please read this Privacy Policy.
This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal
information. This Privacy Policy also explains the steps we have taken to secure your personal
information. Finally, this Privacy Policy explains your options regarding the collection, use and
disclosure of your personal information. By visiting the Site directly or through another site, you accept
the practices described in this Policy
Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your
name and other information which relates to you in the manner set out in this Privacy Policy. We will
only collect information where it is necessary for us to do so and we will only collect information if it is
relevant to our dealings with you.
We will only keep your information for as long as we are either required to by law or as is relevant for the
purposes for which it was collected.
You can visit the Site and browse without having to provide personal details. During your visit to the Site
you remain anonymous and at no time can we identify you unless you have an account on the Site and log
on with your user name and password.
Data that we collect
We may collect various pieces of information if you seek to place an order for a product with us on the
Site.
We collect, store and process your data for processing your purchase on the Site and any possible later
claims, and to provide you with our services. We may collect personal information including, but not
limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if
different), telephone number, mobile number, fax number, payment details, payment card details or bank
account details.
We will use the information you provide to enable us to process your orders and to provide you with the
services and information offered through our website and which you request. Further, we will use the
information you provide to administer your account with us; verify and carry out financial transactions in
relation to payments you make; audit the downloading of data from our website; improve the layout
and/or content of the pages of our website and customize them for users; identify visitors on our website;
carry out research on our users’ demographics; send you information we think you may find useful or
which you have requested from us, including information about our products and services, provided you
have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your
consent we may contact you by email with details of other products and services. If you prefer not to
receive any marketing communications from us, you can opt out at any time.
Other uses of your Personal Information
We may use your personal information for opinion and market research. Your details are anonymous and
will only be used for statistical purposes. You can choose to opt out of this at any time. Any answers to
surveys or opinion polls we may ask you to complete will not be forwarded on to third parties. Disclosing
your email address is only necessary if you would like to take part in competitions. We save the answers
to our surveys separately from your email address.
We may also send you other information about us, the Site, our other websites, our products, sales
promotions, our newsletters, anything relating to other companies in our group or our business partners. If
you would prefer not to receive any of this additional information as detailed in this paragraph (or any
part of it) please click the ‘unsubscribe’ link in any email that we send to you. Within 7 working days
(days which are neither (i) a Sunday, nor (ii) a public holiday anywhere in Pakistan) of receipt of your
instruction we will cease to send you information as requested. If your instruction is unclear we will
contact you for clarification.
We may further anonymize data about users of the Site generally and use it for various purposes,
including ascertaining the general location of the users and usage of certain aspects of the Site or a link
contained in an email to those registered to receive them, and supplying that anonymized data to third
parties such as publishers. However, that anonymized data will not be capable of identifying you
personally.
Third Parties and Links
We may pass your details to other companies in our group. We may also pass your details to our agents
and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example,
we may use third parties to assist us with delivering products to you, to help us to collect payments from
you, to analyze data and to provide us with marketing or customer service assistance.
We may exchange information with third parties for the purposes of fraud protection and credit risk
reduction. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to
third parties without obtaining your prior consent unless this is necessary for the purposes set out in this
Privacy Policy or unless we are required to do so by law. The Site may contain advertising of third parties
and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy
practices or content of those third parties or other sites, nor for any third party to whom we transfer your
data in accordance with our Privacy Policy.
Cookies
The acceptance of cookies is not a requirement for visiting the Site. However we would like to point outthat the use of the ‘basket’ functionality on the Site and ordering is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site. We only use cookies for your convenience in using the Site (for example to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details andare free from viruses. If you want to find out more information about cookies, go to https://www.allaboutcookies.org or to find out about removing them from your browser, go to https://www.allaboutcookies.org/manage-cookies/index.html.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google
Analytics uses cookies, which are text files placed on your computer, to help the website analyze how
users use the site. The information generated by the cookie about your use of the website (including your
IP address) will be transmitted to and stored by Google on servers in the United States. Google will use
this information for the purpose of evaluating your use of the website, compiling reports on website
activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such
third parties process the information on Google’s behalf. Google will not associate your IP address with
any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on
your browser, however please note that if you do this you may not be able to use the full functionality of
this website. By using this website, you consent to the processing of data about you by Google in the
manner and for the purposes set out above.
Security
We have in place appropriate technical and security measures to prevent unauthorized or unlawful access
to or accidental loss of or destruction or damage to your information. When we collect data through the
Site, we collect your personal details on a secure server. We use firewalls on our servers. Our security
procedures mean that we may occasionally request proof of identity before we disclose personal
information to you. You are responsible for protecting against unauthorized access to your password and
to your computer.
Your rights
If you are concerned about your data you have the right to request access to the personal data which we
may hold or process about you. You have the right to require us to correct any inaccuracies in your data
free of charge. At any stage you also have the right to ask us to stop using your personal data for direct
marketing purposes.
Delivery and Exchange Policy
We strive to ensure that your orders reach you as soon as possible. After placing an order, you will
instantly receive a confirmation e-mail with details of your order. It will then be our priority to
swiftly dispatch your order. As part of our Enrichment and Skills Development program, all our
items are created and sourced in-house through our crafters with Down syndrome, where all
proceeds received from the sale of the products are returned to the crafters to promote
independence. Products will be dispatched within 48 hours (provided it is a business day).
Shipping charges: Rs. 150 within Karachi and Rs. 200 for other cities.
Shipping time required (9 – 14 working days).
Karachi Down Syndrome Program has a 7 days exchange policy, provided a damaged item was
delivered by accident:
- Is in its original packaging
- The packaging of the product has not been tampered with
This is how you can exchange an item:
- E-mail us at info@kdsp.org.pk and request an exchange.
- Tell us the reason for exchanging the item.
- Send the item back to us in its original packaging at:
KDSP Office,5th Floor, Jason Trade Centre, Shahra-e-Faisal, Karachi.
We will send your chosen replacement item in exchange to your address once we receive the
package.
Please note that we do not accept any returns.